Frequently Asked Questions

A curated collection of answers about our skincare philosophy, products, and shipping experience.

Skincare Philosophy

We offer a curated selection of professional-grade Korean skincare chosen by a licensed esthetician, focused on barrier repair, acne correction, and long-term skin health.

Products are organized by skin concern and type. If unsure, reach out for personalized guidance based on your skin goals.

Yes. The selection prioritizes barrier-safe, non-irritating formulations designed for sensitive and acne-prone skin.

Korean skincare focuses on hydration, prevention, and barrier health rather than aggressive treatment, resulting in healthier skin over time.

Immediate hydration and glow are common, while deeper concerns improve gradually with consistent use over several weeks.

Yes. Many formulas support inflammation reduction, oil balance, and barrier recovery during active breakouts.

A minimal routine includes cleanser, treatment, moisturizer, and SPF. Additional steps can be added based on skin needs.

Shipping

We currently ship within the United States.

Orders are processed in 1–3 business days. Delivery time depends on location and shipping method selected.

Yes. Tracking details are sent via email once your order has shipped.

Orders are processed quickly, so changes cannot always be guaranteed. Contact us immediately for assistance.

Returns

All sales are final due to product safety and hygiene standards.

Please contact us within 48 hours with your order number and photos.

Product Use

Please consult your healthcare provider before using active skincare ingredients during pregnancy or breastfeeding.

Some products combine well, while others should be introduced carefully. Guidance is recommended for actives.

Your skin may adjust when introducing active ingredients. If irritation persists, discontinue use and seek advice.